Help
Support
Use this page to troubleshoot common scan, billing, and account questions before contacting support.
Scan issues
Confirm the TikTok profile is public, spell the username without extra spaces, and try again later if TikTok temporarily limits public data access.
Billing and plan issues
Website payments are processed by Stripe. Mobile Pro subscriptions are billed separately by Apple App Store or Google Play. For mobile purchases, use Restore purchases on the same store account, and manage cancellation or refunds through your store. Deleting app data does not cancel a subscription. If a scan limit is reached, review the limits shown in the app or website plan you purchased.
Chrome extension help
Use the extension as a manual companion on TikTok.com. If it does not show the expected list, rerun the scan and make sure you are using the same account context.